# Ryoss Support > IT Support, Reimagined.A New Kind of Support for Modern Day BusinessesExplore Our PlansDoing IT differently for Small and Medium EnterprisesStraightforward SupportWe’ve simplified IT support services in Australia with easy-to-understand services, --- ## Pages - [Site Infrastructure](https://ryosssupport.com/site-infrastructure/): Reliable Internet & IT Network Infrastructure for Growing Australian BusinessesEnd-to-end WiFi, network and internet solutions designed by business owners who... - [IT Support Plans](https://ryosssupport.com/it-support-plans/): Support PlansWe offer efficient domain registration and hosting services, ensuring effective management of your online presence with reliable hosting, full... - [Blog](https://ryosssupport.com/blog/): The Support Desk FilesBehind every ticket is a tech insight waiting to be unpacked. The Support Desk Files uncovers the... - [Emergency Support](https://ryosssupport.com/emergency-support/): Emergency SupportWhen tech goes wrong like a system outage, breach, or failure, we jump in fast. No stress. Our experts... - [Landing Page - Facebook - Organic](https://ryosssupport.com/lp/fb/): - [Landing Page - Instagram - Organic](https://ryosssupport.com/lp/ig/): - [Landing Pages](https://ryosssupport.com/lp/): - [Privacy Policy](https://ryosssupport.com/privacy/): Who we are Suggested text: Our website address is: https://ryossit. com. Comments Suggested text: When visitors leave comments on the... - [The Support Desk Files](https://ryosssupport.com/blog-1/): True tales, smart fixes, and things you really should know before you reboot again. - [FAQs](https://ryosssupport.com/faqs/): Frequently Asked QuestionsWhat makes your IT support approach different from traditional providers? We’ve reimagined IT support for the way modern... - [Contact](https://ryosssupport.com/contact/): Let's Get You the Right SupportGet in touch with us. Want to see if we’re the right fit? Reach out... - [Emergency Support1](https://ryosssupport.com/emergency-support-1/): Common IT Issues We Help You Solve System Outages or Downtime Core systems or applications are down, causing business disruption.... - [Get a Health Check](https://ryosssupport.com/get-a-health-check/): - [Web Services](https://ryosssupport.com/web-services/): Website ServicesWe offer efficient domain registration and hosting services, ensuring effective management of your online presence with reliable hosting, full... - [Systems and Technical](https://ryosssupport.com/systems-and-technical/): - [IT Support](https://ryosssupport.com/it-support/): IT Support for Modern Day Businesses - [About](https://ryosssupport.com/about/): Who We AreRyoss Support is part of a larger group specialising in IT and software solutions. Our dedicated team of... - [Home](https://ryosssupport.com/): We design and implement tailored IT and business systems. Experience one of the best IT support services in Australia today. --- --- ## Posts - [Your IT Isn’t Too Small to Be a Target: Why SMBs Can’t Ignore Cybersecurity](https://ryosssupport.com/2025/06/cybersecurity-for-smbs/): Learn why cybersecurity for smbs (small to medium businesses) are crucial to protect your business from threats. - [Choosing the Right IT Support Partner for SMEs: What Smart Businesses Know Before They Buy](https://ryosssupport.com/2025/06/it-support-partner-for-smes/): Learn how to get the right IT support partner for SMEs. Understand business needs, vendor expectations, and how to maximise value. - [10 Shocking Reasons Businesses Pick the Wrong IT Support Vendors](https://ryosssupport.com/2025/05/why-businesses-pick-the-wrong-it-support/): Discover why companies make costly mistakes when choosing IT vendors and how to avoid them with the right support partner. --- # # Detailed Content ## Pages ### Site Infrastructure - Published: 2025-05-27 - Modified: 2025-06-03 - URL: https://ryosssupport.com/site-infrastructure/ Reliable Internet & IT Network Infrastructure for Growing Australian Businesses\n\nEnd-to-end WiFi, network and internet solutions designed by business owners who understand the frustrations of unreliable IT. We make technology work in the background so you can focus on running your business, not troubleshooting connectivity issues.  \n\nWe Keep the Systems Running So You Can Run the Business\n\nRunning a small to medium business in Australia comes with enough challenges, unreliable internet and network issues shouldn’t be one of them. As business owners ourselves, we understand the pressures of running a café, shop, office, or factory. That’s why we offer IT solutions that are practical, reliable, and tailored to your needs, not generic, one-size-fits-all fixes. We provide end-to-end support, from assessment to ongoing service, speaking your language and delivering infrastructure that just works, so you can focus on customers, staff, and growth without tech headaches. \n\nServices\n\nSite Assessment and Network Design\n\nWe visit your premises to understand how your business runs, not just to tick boxes. Whether it’s a restaurant with PoS and guest WiFi or an office with remote teams, we design networks around your needs, identifying coverage gaps, interference risks, and ensuring reliable performance for your devices. \n\nEquipment Procurement and Vendor Management\n\nWe’re vendor agnostic, so we recommend the right gear for your needs, not what pays the highest commission. We source quality, fit-for-purpose equipment at fair prices, manage procurement and warranties, and ensure everything works seamlessly together. \n\nProfessional Installation and Configuration\n\nOur certified technicians work around your operating hours to minimise disruption. We provide... --- ### IT Support Plans - Published: 2025-05-27 - Modified: 2025-05-29 - URL: https://ryosssupport.com/it-support-plans/ Support Plans\n\nWe offer efficient domain registration and hosting services, ensuring effective management of your online presence with reliable hosting, full control, and dedicated support. \n\nStarter\n\n$99/user/month\n\nFor small teams that need essential IT support. Micro businesses or lean startups (1–5 users)\n\n 1 primary device per user (laptop or desktop) Remote IT Support (9am – 5pm, Mon - Fri) Basic email support (Microsoft 365 or Google Workspace) Printer setup & connectivity Basic file sharing/network access Remote software installs & troubleshooting Internet and WiFi troubleshooting Antivirus install and system health checks Device health (desk, memory, CPU) basic monitoring Basic antivirus software included Next business day response time SLA Optional onsite support (charged separately)\n\nStandard\n\n$149/user/month\n\nFor growing teams that need better coverage and peace of mind. Small businesses with 6-20 users\n\n Everything which is included in the Starter Plan Extended Support (8am – 8pm, Monday – Friday) 2 supported devices per user Managed antivirus with automated reporting Patch management for Operating System and common apps 4 Hour response SLA Monthly Summary Report\n\nPremium\n\n$199/user/month\n\nFor businesses who rely on their IT and want a proactive partner. Mid-sized teams with 20+ users\n\n Everything which is included in the Standard Plan Extended Support (8am - 8pm, Monday - Saturday) 3 Supported devices per user (including BYOD) Advanced endpoint monitoring & reporting Strategic IT review every quarter Custom escalation workflows Early alerting for outages and resource issues Priority queue handling\n\nCustom\n\nTalk to us about customising a plan just for you and your business. \n\nSupport Plans That Scale With You\n\nChoose the right professional services plan.... --- ### Blog - Published: 2025-05-22 - Modified: 2025-06-04 - URL: https://ryosssupport.com/blog/ The Support Desk Files\n\nBehind every ticket is a tech insight waiting to be unpacked. The Support Desk Files uncovers the patterns, pain points, and power plays that shape the real-world IT experience, one support case at a time. \n\n{{dc:post:publish_date}}\n\n{{dc:post:title}}\n\n{{dc:post:excerpt fallback="Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. "length= "25"}}... \n\nRead More\n\n{{dc:post:title}}\n\n{{dc:post:excerpt length='20' fallback='No excerpt'}}... \n\n --- ### Emergency Support - Published: 2025-05-12 - Modified: 2025-05-28 - URL: https://ryosssupport.com/emergency-support/ Emergency Support\n\nWhen tech goes wrong like a system outage, breach, or failure, we jump in fast. No stress. Our experts move quickly to assess, fix, and get you back online with minimal disruption. You focus on your business, we’ll handle the chaos. \n\nIT Emergency? We’re On It. Everything’s Down. Now What? Your core systems have gone offline and business has ground to a halt. We’ll get you back up, fast. Network Gone. Everyone’s Stuck. Internet or internal network is dead. No emails, no logins, no access. We’ll reconnect you in no time. Security Breach Detected. Act Fast. Data breach, ransomware, or a nasty intrusion? We jump in immediately to contain and protect. Software Crashed. Productivity Halted. Critical apps are crashing or won’t load? We’ll diagnose and get them running again now. Where’s Our Data? Important business data has vanished or corrupted? We specialise in fast recovery and peace of mind. Hardware’s Fried. Teams Can’t Work. Servers or workstations failing? We’ll replace, repair, or recover, without the panic. Emails Down. Silence Everywhere. Communication tools aren’t working? We'll fix your email server or chat platforms, stat. Printer’s Dead. Staff in Chaos. Office printers or devices unresponsive? We sort out the mess before the queue gets longer. Locked Out. Losing Time. Login issues blocking access to critical systems? We’ll restore control securely and swiftly. Everything’s Running Slow. System lag killing your productivity? We’ll find the bottleneck and boost your performance. Backups Failed. You’re at Risk. Your backups didn’t run, and now you’re exposed.... --- ### Landing Page - Facebook - Organic - Published: 2025-04-15 - Modified: 2025-04-15 - URL: https://ryosssupport.com/lp/fb/ --- ### Landing Page - Instagram - Organic - Published: 2025-04-15 - Modified: 2025-04-15 - URL: https://ryosssupport.com/lp/ig/ --- ### Landing Pages - Published: 2025-04-15 - Modified: 2025-04-15 - URL: https://ryosssupport.com/lp/ --- ### Privacy Policy - Published: 2025-04-15 - Modified: 2025-04-15 - URL: https://ryosssupport.com/privacy/ Who we are Suggested text: Our website address is: https://ryossit. com. Comments Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic. com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Cookies Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two... --- ### The Support Desk Files - Published: 2025-04-15 - Modified: 2025-05-22 - URL: https://ryosssupport.com/blog-1/ True tales, smart fixes, and things you really should know before you reboot again. --- ### FAQs - Published: 2025-04-01 - Modified: 2025-05-21 - URL: https://ryosssupport.com/faqs/ Frequently Asked Questions\n\nWhat makes your IT support approach different from traditional providers? We’ve reimagined IT support for the way modern businesses operate, simple plans, no lock-in contracts, instant access to expert help, and transparent pricing. Unlike traditional support models, we’re built for responsiveness, flexibility, and scalability. What’s included in the $99 Starter Plan? The Starter Plan covers essential IT support for small teams (1–5 users). You get remote support during business hours (9–5, Mon–Fri), setup and troubleshooting for primary devices, printer and network support, antivirus, and basic system health monitoring. What if we have more users or need more coverage? As your business grows, our support scales with you. Our Standard and Premium plans add extended hours, faster response times, more supported devices, and proactive features like patch management, reporting, and quarterly IT reviews. Do you offer onsite support if needed? Yes, while all plans focus on remote-first support to keep things efficient, onsite support is available as an optional add-on, charged separately when required. Is there a minimum commitment or long-term contract required? No. All our support plans are flexible, billed monthly, and come with no lock-in contracts. All we ask for is a minimum 2 months commitment upfront then you're free to scale up, down, or cancel at any time with zero hassle. \n\nWhat’s your response time if we have a critical issue? Response times vary by plan: Starter: Next business day Standard: Within 4 hours Premium: Priority queue handling and early alerting3 Urgent issues like outages or... --- ### Contact - Published: 2025-04-01 - Modified: 2025-05-30 - URL: https://ryosssupport.com/contact/ Let's Get You the Right Support\n\nGet in touch with us. \n\nWant to see if we’re the right fit? Reach out and let’s start a conversation. \n\nLocation: Sydney, Australia\n\nPhone: 1300 358 715\n\nEmail: info@ryosssupport. com\n\n --- ### Emergency Support1 - Published: 2025-04-01 - Modified: 2025-05-12 - URL: https://ryosssupport.com/emergency-support-1/ Common IT Issues We Help You Solve System Outages or Downtime Core systems or applications are down, causing business disruption. Network Connectivity Issues Problems with internet or internal network connectivity, preventing communication or access to systems. Security Breaches or Cyberattacks A data breach, ransomware, or other security incident that requires immediate attention to protect sensitive information. Software Crashes or Errors Critical software fails to load or crashes, halting productivity and operations. Data Loss or Corruption Loss of important business data due to hardware failure, software malfunction, or human error, requiring data recovery. Hardware Failures Servers, computers, or other hardware malfunction, impacting employee productivity and business functions. Email or Communication Failures Issues with email servers or communication tools, preventing staff from sending or receiving messages. Printer or Peripheral Malfunctions Office printers or peripherals stop working, hindering everyday tasks. Access Control Problems Employees are unable to access necessary files, applications, or systems due to login issues or access control problems. System Performance Degradation Slow system performance or lag, affecting work efficiency and customer service. Backup Failures Scheduled backups fail, increasing the risk of data loss. Compliance or Security Audit Issues Urgent need to address compliance or security gaps to avoid penalties or breaches. Failed Software Updates or Patches Problems caused by failed updates or patches, leaving systems vulnerable or malfunctioning. Cloud Service Downtime Issues with cloud-based applications or services, affecting remote work or business operations. Mobile Device or Remote Work Issues Problems with employee devices or remote work setups, affecting productivity. System... --- ### Get a Health Check - Published: 2025-04-01 - Modified: 2025-04-15 - URL: https://ryosssupport.com/get-a-health-check/ --- ### Web Services - Published: 2025-04-01 - Modified: 2025-05-29 - URL: https://ryosssupport.com/web-services/ Website Services\n\nWe offer efficient domain registration and hosting services, ensuring effective management of your online presence with reliable hosting, full control, and dedicated support. \n\nWeb Hosting\n\nFast, secure, and high performance hosting with 24/7 support for all your websites and apps. \n\nContent Delivery Network (CDN)\n\nBoost global speed and performance with localised delivery across CDN nodes worldwide. \n\nWeb Maintenance\n\nHassle-free updates, backups, and plugin management to keep your site healthy and secure. \n\nDomain Registration and DNS\n\nSecure your domain and manage DNS with reliable hosting and expert-level technical control. \n\n --- ### Systems and Technical - Published: 2025-04-01 - Modified: 2025-04-15 - URL: https://ryosssupport.com/systems-and-technical/ --- ### IT Support - Published: 2025-04-01 - Modified: 2025-05-12 - URL: https://ryosssupport.com/it-support/ IT Support \n\nfor Modern Day Businesses\n\n --- ### About - Published: 2025-04-01 - Modified: 2025-05-30 - URL: https://ryosssupport.com/about/ Who We Are\n\nRyoss Support is part of a larger group specialising in IT and software solutions. Our dedicated team of experienced specialists focuses on helping small and medium-sized businesses streamline their technology. We recognise the frustrations businesses face with tech support, often paying for unnecessary services and receiving inadequate expertise. \n\nWhy Work with Us? \n\nOur approach offers highly customisable, no-contract plans tailored to your needs, providing flexibility without long-term commitments. Backed by a wide range of resources from our group, we deliver a service that empowers your business with expert support. At Ryoss Support, we aim to provide confidence and transparency with a solution that prioritises your business, offering personalised support without the restrictions of traditional contracts. \n\nMeet the Ryoss Group\n\nDelivering global expertise at the intersection of technology, talent, and strategy. We empower businesses to scale, adapt, and lead. \n\nRYOSS Outsourcing and Professional Services for Australian Businesses\n\nLearn More\n\nRYOSS LABS Software Solutions for Businesses Breaking the Mould\n\nLearn More\n\nRYOSS CREATIVE Strategic Marketing & Ad Services for the Digital Age\n\nLearn More\n\nRYOSS CONNECT System and Software Integration that goes beyond Zapier and Make. \n\nLearn More\n\n --- ### Home > We design and implement tailored IT and business systems. Experience one of the best IT support services in Australia today. - Published: 2019-01-19 - Modified: 2025-05-28 - URL: https://ryosssupport.com/ IT Support, Reimagined. \n\nA New Kind of Support for Modern Day Businesses\n\nExplore Our Plans\n\nDoing IT differently for Small and Medium Enterprises\n\nStraightforward Support\n\nWe’ve simplified IT support services in Australia with easy-to-understand services, instant access to help, and flexible, no lock-in plans that suit the way modern businesses operate. \n\nBacked by Broader Capability\n\nAs part of a specialist and larger group with expertise in software development, systems integration, and enterprise IT projects, we bring a deeper understanding of how your infrastructure fits into the bigger technology picture. \n\nFast Action\n\nWith years of experience refining how we engage and respond, our approach is professional, efficient, and focused, ensuring your IT issues are resolved quickly and with minimal disruption. \n\nOur Expertise\n\nHardware Maintenance\n\nNetworking Monitoring\n\nCloud Support\n\nData Backup\n\nCyber Security Management\n\nVirtualisation Support\n\nMobile Device Management\n\nVoIP & Communication Support\n\nOur Technical Expertise\n\nHardware Maintenance\n\nWe keep your physical tech reliable and optimised. \n\nNetwork Monitoring\n\n24/7 visibility into your network health and traffic. \n\nCloud Support\n\nSeamless cloud integration and ongoing assistance. \n\nData Backup\n\nSecure, scheduled backups with quick recovery. \n\nCybersecurity Management\n\nThreat detection, prevention, and policy hardening. \n\nVirtualisation Support\n\nInfrastructure efficiency via VM and container tech. \n\nMobile Device Management\n\nControl and secure all mobile endpoints remotely. \n\nVoIP & Communication\n\nReliable, managed comms systems that just work. \n\nOur Technical Expertise Hardware Maintenance We keep your physical tech reliable and optimised. Network Monitoring 24/7 visibility into your network health and traffic. Cloud Support Seamless cloud integration and ongoing assistance. Data Backup Secure, scheduled backups with quick recovery. Cybersecurity Management Threat detection, prevention, and policy hardening. Virtualisation Support Infrastructure efficiency via VM and container tech. Mobile... --- --- --- ## Posts ### Your IT Isn’t Too Small to Be a Target: Why SMBs Can’t Ignore Cybersecurity > Learn why cybersecurity for smbs (small to medium businesses) are crucial to protect your business from threats. - Published: 2025-06-05 - Modified: 2025-06-05 - URL: https://ryosssupport.com/2025/06/cybersecurity-for-smbs/ - Categories: Uncategorized - Tags: cybersecurity Learn why cybersecurity for smbs (small to medium businesses) are crucial to protect your business from threats. For many small and medium-sized businesses (SMBs), cybersecurity still feels like something reserved for big banks, tech giants, and global retailers. After all, why would a hacker waste time on a ten-person business with modest revenue? Here’s the hard truth: you are exactly the type of business they’re targeting. Cybercrime Has Scaled, Just Like Your Business According to Telstra’s 2024 Data Breach Investigations Report, over 61% of all data breaches globally involved small and medium-sized businesses. In addition, the Office of the Australian Information Commissioner (OAIC) reported that SMBs were the most impacted sector for notifiable data breaches in 2024. Why? Because they’re often easier to exploit, slower to detect breaches, and typically lack the resources or processes to respond effectively. Why Are SMBs Such Easy Targets? Hackers have evolved. They're no longer just looking for big paydays, they’re building broad, automated campaigns that scan for vulnerabilities across thousands of systems at once. When one small business clicks a phishing link or leaves remote access ports unsecured, it’s enough to trigger a costly breach. Here’s what typically makes SMBs vulnerable: Limited cybersecurity budgets Infrequent or non-existent staff training Poor password hygiene No formal incident response plan Lack of patching or regular software updates Underestimating human error And the consequences? Average cost of a cyber-attack on an SMB now exceeds AUD $276,000 according to a 2024 report from the Australian Cyber Security Centre (ACSC). That includes downtime, legal fees, lost customers, and reputational damage. The Most Common Threats You Should Know... --- ### Choosing the Right IT Support Partner for SMEs: What Smart Businesses Know Before They Buy > Learn how to get the right IT support partner for SMEs. Understand business needs, vendor expectations, and how to maximise value. - Published: 2025-06-04 - Modified: 2025-06-04 - URL: https://ryosssupport.com/2025/06/it-support-partner-for-smes/ - Categories: Uncategorized - Tags: IT Support Learn how to get the right IT support partner for SMEs. Understand business needs, vendor expectations, and how to maximise value. Small to medium enterprises (SMEs) are more reliant than ever on seamless, secure, and scalable technology. Whether managing cloud systems, enabling remote workforces, or protecting data, IT infrastructure is now integral to business continuity and growth. And yet, many SMEs approach IT support reactively, only engaging a vendor once systems fail, connectivity drops, or cybersecurity becomes an urgent concern. Too often, this leads to mismatched providers, underwhelming service, and recurring problems that cost far more to fix than to prevent. To secure real value from an IT support partner, SMEs need to do more than just request a quote or compare service-level agreements. The most effective vendor relationships begin well before the contract is signed, with clarity, context, and a considered understanding of what the business truly needs. Know Your Business Before You Buy Support Many businesses begin the vendor selection process without having done the foundational work of internal discovery. Vendors can only support what they can see and understand. The more clarity a business can bring to the table, the more proactive, tailored, and cost-effective the support becomes. Here are a few essential areas SMEs should understand before engaging an IT support partner: Business Operations & Dependencies What tools, platforms, and systems does your business rely on each day? How would a disruption affect customer delivery, compliance, or internal operations? Mapping these out helps identify the true scope of support required. Internal Capabilities vs. Gaps Does the business have any in-house technical capacity? Is support needed for everything... --- ### 10 Shocking Reasons Businesses Pick the Wrong IT Support Vendors > Discover why companies make costly mistakes when choosing IT vendors and how to avoid them with the right support partner. - Published: 2025-05-20 - Modified: 2025-05-20 - URL: https://ryosssupport.com/2025/05/why-businesses-pick-the-wrong-it-support/ - Categories: Uncategorized Discover why companies make costly mistakes when choosing IT vendors, from downtime to poor SLAs, and how to avoid them with the right support partner. Here are 10 fascinating facts, statistics, and insights about WHY businesses select the wrong IT support vendors and what can potentially result. 1. They Pick the First One That Promises Uptime According to a 2024 CompTIA survey, 68% of businesses report experiencing significant downtime due to misalignment between their actual IT needs and their vendor's expertise, costing mid-sized companies an average of $84,000 per incident. 2. They Go for the Cheapest, Then Pay for It Later Nearly 40% of businesses select IT vendors based primarily on cost rather than capability match, resulting in 2. 3x higher total cost of ownership over a 3-year period due to inefficiencies and incomplete solutions. 3. They Skip the Test Drive 71% of businesses fail to conduct proper technical capability assessments before signing contracts, with only 22% testing vendor response times to critical issues during the evaluation process. 4. They Choose Someone Who Doesn’t Get Their Industry Companies that select vendors without experience in their specific industry face 56% more security incidents and compliance issues than those working with industry-specialised providers. 5. They Keep Switching (Because It Never Works Out) The average business changes IT support vendors every 2. 7 years, with inadequate technical knowledge (47%), poor communication (42%), and unresponsive service (38%) cited as the top three reasons for switching. 6. They Get Swayed by a Fancy Pitch Organisations often make vendor selection decisions based on impressive sales presentations rather than documented results, 65% don't request or verify case studies and references from similar-sized... --- ---