What makes your IT support approach different from traditional providers?

We’ve reimagined IT support for the way modern businesses operate, simple plans, no lock-in contracts, instant access to expert help, and transparent pricing. Unlike traditional support models, we’re built for responsiveness, flexibility, and scalability.

What’s included in the $99 Starter Plan?

The Starter Plan covers essential IT support for small teams (1–5 users). You get remote support during business hours (9–5, Mon–Fri), setup and troubleshooting for primary devices, printer and network support, antivirus, and basic system health monitoring.

What if we have more users or need more coverage?

As your business grows, our support scales with you. Our Standard and Premium plans add extended hours, faster response times, more supported devices, and proactive features like patch management, reporting, and quarterly IT reviews.

Do you offer onsite support if needed?

Yes, while all plans focus on remote-first support to keep things efficient, onsite support is available as an optional add-on, charged separately when required.

Is there a minimum commitment or long-term contract required?

No. All our support plans are flexible, billed monthly, and come with no lock-in contracts. All we ask for is a minimum 2 months commitment upfront then you're free to scale up, down, or cancel at any time with zero hassle.

What’s your response time if we have a critical issue?

Response times vary by plan:

Starter: Next business day

Standard: Within 4 hours

Premium: Priority queue handling and early alerting3

Urgent issues like outages or security breaches are triaged and acted on immediately across all plans.

Can you help if we’ve already got a team or internal IT person?

Absolutely. We often work alongside in-house teams to fill gaps, manage workloads, or handle specific tasks like endpoint monitoring, backup management, or escalations.

What happens during a system outage, security breach, or data loss?

We’re built for fast action. Whether it’s a server down, ransomware detected, or critical data missing, our team moves quickly to restore, recover, and secure your systems, minimising disruption and safeguarding operations.

What platforms and software do you support?

We support all major business environments including Microsoft 365, Google Workspace, cloud infrastructure, remote access tools, networking gear, VoIP systems, and more. If it’s part of your IT ecosystem, we’re likely across it.

How do I get started or upgrade my support plan?

Simply get in touch through our website or speak with our team. We’ll help you choose the right plan or customise one to fit your business perfectly, with zero downtime or disruption during the switch.