Support Plans
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Support Plans That Scale With You
Choose the right professional services plan. All designed to match your business’s support needs and maximise your business’s productivity.
$99/user/month
- 1 primary device per user (laptop or desktop)
- Remote IT Support (9am – 5pm, Mon – Fri)
- Basic email support (Microsoft 365 or Google Workspace)
- Printer setup & connectivity
- Basic file sharing/network access
- Remote software installs & troubleshooting
- Internet and WiFi troubleshooting
- Antivirus install and system health checks
- Device health (desk, memory, CPU) basic monitoring
- Basic antivirus software included
- Next business day response time SLA
- Optional onsite support (charged separately)
$149/user/month
- Everything which is included in the Starter Plan
- Extended Support (8am – 8pm, Monday – Friday)
- 2 supported devices per user
- Managed antivirus with automated reporting
- Patch management for Operating System and common apps
- 4 Hour response SLA
- Monthly Summary Report
$199/user/month
- Everything which is included in the Standard Plan
- Extended Support (8am – 8pm, Monday – Saturday)
- 3 Supported devices per user (including BYOD)
- Advanced endpoint monitoring & reporting
- Strategic IT review every quarter
- Custom escalation workflows
- Early alerting for outages and resource issues
- Priority queue handling
Custom
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Talk to us about customising a plan just for you and your business.
Support Plan Add-ons
Transparent, flexible, and tailored to your needs.
Microsoft 365 Business Standard
User/Month
AUD$22.00
Licensing and Setup
Google Workspace Business Standard
User/Month
AUD$18.00
Licensing and Setup
Managed Antivirus
User/Month
AUD$3.00
Managed Antivirus with Automated Updates
Advanced EDR/XDR
User/Month
AUD$15.00
Managed Endpoint Threat Detection (eg. SentinelOne, CrowdStrike)
Cloud Endpoint Backup
User/Month
AUD$10.00
Cloud Backup per User per Device
After Hours Support
User/Month
AUD$5.00
Extended Support Coverage 8am-8pm Weekdays + Saturday
Multi-Factor Auth Support
User/Month
AUD$3.00
Setup & Management of MFA for email/SSO
Device Setup (One-Time)
Once Off
AUD$99.00
Initial Setup, Policies, Encryption, Antivirus, Patching (Postage Required)
On-Site Support (Metro Only)
Hourly
AUD$120.00
Callout required for supported hardware & systems (initial 2 hours + 1 hour increment)
Network Device Support
Device/Month (from)
AUD$29.00
Support for network hardware such as routers, switches and Access Points
NAS/Storage Server Support
Device/Month (from)
AUD$39.00
NAS firmware, health checks, SMB/AFP/permissions config
Server Monitoring & Patching
Server/Month
AUD$99.00
OS updates, AV, basic monitoring, reboot support
Firewall Support (Business Grade)
Per Month
AUD$99.00
Includes config, firmware, policies and troubleshooting
Printer/Scanner/Fax
Device/Month (from)
AUD$29.00
Config and troubleshooting for shared business printers, scanners and faxes
Quarterly IT Roadmap & Strategy
Per Month
AUD$79.00
Alignment to business goals with regular reviews
Vendor Liaison
Per Month (from)
AUD$79.00
Acts as your IT contact for VoIP, software, ISP etc issues
Documentation Pack
Once Off
AUD$499.00
Includes device list, accounts, access credentials, license map (mini audit)
Disaster Recovery Plans
Once Off (from)
AUD$899.00
Plan for recovering IT in case of breach or outage
Security Hardening
Quoted Project
Harden devices, firewall, app policies (Microsoft 365, Google Workspace, etc)
Compliance Support (ISO, etc.)
Quoted Project
Support + tools for security compliance prep